Complaint Policy

For most complaints, it is normally appropriate to communicate directly with the member of staff concerned. This may be by letter, by telephone or in person by appointment. Many concerns can be resolved by simple clarification or the provision of information and it is anticipated that most complaints will be resolved by this informal stage.

To read the full policy, download the PDF.

Complaints Policy with Appendices.pdf

This policy should be read in conjunction with:-

Support for Children with Medical Conditions

Accessibility Policy

Safeguarding Policy